Terms & Conditions
1. Confidentiality
Information you supply to us is completely confidential; view our Privacy Policy.
2. Commissions
The current agency commission is £4 per lesson. All prices displayed on this website include the agency commission where applicable. The tutor has no authority to change the Agency commissions; please let us know immediately if the tutor tries to renegotiate the commission payable to us or tries to by-pass the tuition Agency.
3. Collection of Commission
The tutor will collect the Agency’s commission at the end of each lesson along with the agreed tuition fees.
4. Time Sheets
At the end of each lesson, your tutor will ask you to sign a time sheet. This is to provide a record of the tutor's work and to validate monies due to the agency when drawing up accounts at the end of each month.
5. Tuition Fees
The tuition fees are negotiated between you and the tutor before the commencement of lessons. The travel costs for individual tutors will vary; this depends on the tutor and the distance travelled. You will pay the fees at the end of each lesson by the method accepted by the tutor. Some tutors may offer discounts to new students or for booking lessons in bulk; these discounts are negotiated between you and the tutor and do not affect the Agency commission amount.
6. Change of Tutor
If for any reason you are not satisfied with your guitar tutor, you may contact the Agency for a change of tutor.
7. Responsibilities
Our tutors take their tuition assignments seriously. They should arrive punctually or let you know in good time if they have to postpone the lesson or if they expect to be late. Please let us know if you have any problems with tutor attendance or punctuality.
8. Feedback
After the introductory period of 1-2 lessons with your chosen tutor, we will email you a short feedback form that will give you the chance to voice your opinions on our service and on that of your tutor. Your response is optional, but very welcome. We do our best to maintain a high quality service.
9. Disputes
We at the Agency want you to be part of the MJP Guitar Tuition network and believe that our role does not end when we supply a guitar tutor. Disputes between parents/students and tutors are rare. However, we will also use our good offices to help resolve any disputes that may arise. We can’t make any guarantees, but we will do our best to resolve the dispute. Please let us know at any time if you have a disagreement over any matter with your tutor.
